San Francisco 49ers
  • 10-Feb-2016 to 01-Jan-2018 (PST)
  • Guest Services
  • Santa Clara, CA, USA
  • $14.00
  • Hourly
  • Part Time

 JOB OPPORTUNITY NOTICE

Facility Operations/Security: Guest Services Representative
Guest Services  - Levi's Stadium (Santa Clara, CA)

Guest Services Representatives perform the roles of aisle attendant, elevator attendant, access control attendant, suite attendant and ticket taker in service to Levi's Stadium guests.

Role/Responsibilities:
Provide guests with a consistent level of friendly, impressive service that exceeds their expectations during Levi's Stadium events. As a member of the Guest Service team, Guest Services Representatives may fill one or several of the positions below:

Greeter:

  • Welcome each guest to Levi's Stadium with an energetic and courteous attitude.
  • Scan each patron's ticket separately and ensure it is the appropriate ticket for that game.
  • Be proactive in keeping lines moving and getting each guest into the stadium in a safe and timely manner.
  • Be cross-trained to perform other duties on game day, including elevators and/or in-bowl, and be redeployed as needed.

Aisle Attendant:

  • Greet and direct guests to their seats and be responsive to their needs, questions, comments, and concerns. 
  • Monitor assigned areas and guest behavior in order to resolve issues. 
  • Move throughout assigned seating areas, including stairs and assist with guest issues and questions.
  • Be proactive in assigned areas and enforce the Guest Code of Conduct.
  • Answer questions about stadium policies and locations of concessions stands, bathrooms, ATMs, etc.
  • Enforce stadium policies and procedures.

Elevator Attendant:

  • Operate elevators, transporting patrons to the appropriate level of the stadium.
  • Monitor elevator lobbies and check tickets for club elevator and club level privileges.

Access Control Team Member:

  • Secure stadium property and restricted areas - including stairs and club levels.
  • Check tickets/credentials and limit patrons' access to restricted and/or premium areas based on the ticket/credential.

ADA Assistance Team Member:

  • Assist ADA guests in moving them about the 
  • Monitor ADA seating areas and provide assistance including in the event of an emergency.

Suite Attendant:

  • Assist suite and premium club guests by greeting, locating seating and providing access control.
  • Develop personalized service for suitw owners and their guests within provided framework.

All ushers regardless of their position will:

  • Occasionally assist in other areas such as helping with pre-event set up and post-event clean up. 
  • Be both available and accurate to guests in providing them event and venue specific information.
  • Respond promptly to guests' comments and concerns to turn negative situations into positive experiences.

Role Specifics:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details, accuracy and following simple to complex instructions.
  • This position also requires constant use of diplomatic skills including ability to recognize and resolve conflicts
  • While performing the essential functions of the job, the employee constantly stands and/or moves about/around the stadium to observe, report; constantly communicates with others to exchange accurate information and provide guest service.

Benefits:
Free employee parking, discount food options, opportunity to put smiles on the faces of others, a team atmosphere; opportunity to work exciting events and obtain valuable work experience.

Schedule:

  • You must be available to work all Levi's Stadium Large-Scale events denoted as Priority events.  These include the NHL Stadium Series, WrestleMania, College Football, Monster Jam and Supercross in addition to 49ers home football games
  • Most shifts are evenings, weekends and holidays.
  • Shift lengths vary, but range from six to eight hours, normally beginning three hours prior to the start of a game.

Availability: PLEASE NOTE YOU MUST COMPLETE THE PART TIME AVAILABILITY SECTION OF YOUR PROFILE TO BE CONSIDERED FOR THIS JOB.
You must be available to work all Levi's Stadium Large-Scale events denoted as Priority events.  These include the NHL Stadium Series, Wrestlemania, concerts, soccer games and college football, in addition to 49ers home football games.  Most shifts are evenings, weekends and holidays.

Uniform:
You will be required to wear the uniform provided by Levi's Stadium and place a $60.00 deposit.

Qualifications:

  • Previous experience in a guest driven environment is preferred.
  • Must have a strong capacity to outwardly care about the well-being of others.
  • Must enjoy working with a variety of people and have a service-oriented approach.
  • Be able to display excellent communication skills.
  • Work well as part of a large team in a fast-paced environment.
  • Must be at least 16 years of age.

Wage:
$14.00 per hour

San Francisco 49ers
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